Author posts: Chargeback & Fraud Protection Team

When merchants want to be able to sell a wide range of products without having to maintain a...

Technology is a great thing — until it’s not. While e-commerce merchants appreciate that today’s...

Smart retailers and brands have always succeeded by reaching the people where they are. Decades...

Another day, another security breach. This time the target was Capital One, one of the largest...

Conversing with ELIZA in 1966 was almost like talking with a real person. The first chatbot — a...

As we bask in the heat of the summer, winter and the holidays might be some of the last things on...

You’ve added detailed descriptions and photos to each of your product listings. Customers leave...

Today’s technological advancements have made online fraud a prevalent business. In 2018,...

When e-commerce transactions don’t go right, customers want recourse. But when refunds or exchanges...

More than 80% of people online use the same password for multiple sites. While this makes account...

Merchants often give little thought to their order approval rates — and that could be a big...