Author posts: David Fletcher

The summer of 2022 saw upheaval in the domestic live commerce space. After TikTok abandoned or...

Livestream commerce became more popular during the pandemic lockdowns, and there are new reasons...

Customer experience expectations keep rising, and consumers have more choices online than ever....

Customer experience has become one of the top priorities for ecommerce retailers, large and small....

Setting, reviewing, and updating customer experience program goals are the key to measuring CX...

With ecommerce shopping now commonplace, customers are becoming more comfortable – and more savvy –...

What’s in store for ecommerce and retail this holiday season? Holiday 2022 retail sales are...

Growing a business is like parenting – just when you think you have the hang of it, a new growth...

Creating a great online customer experience (CX) is impossible without the right technology, but...

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic,...

After two years of rapid change in ecommerce and retail, what do consumers want? Trust me, they’ll...