Author posts: Rick Sunzeri
New Industry Standards for CX Could Make It Easier to Show ROI
Your CX Might Be Driving Away Big Spenders. Here’s What to Do About It.
Is Your Customer Service Center a Direct Line to Fraud?
Customer Service Chatbots: A Seamless GenAI Solution or a Risky Feature?
ClearSale Retains G2 Top Spot for Ecommerce Fraud Protection
2024 Olympics: Winning the Ecommerce Games
Drive Growth With Smart Ecommerce Fraud Prevention: Celerant 2024 Recap
Ecommerce Fraud Risks: Preventing False Declines for Social Shoppers
Why Low Marginal Costs Don’t Eliminate the Risk from Chargebacks
A common claim among ecommerce businesses is that their high chargeback rates are offset by low...
With Consumers Wary of Sharing Data, How Can Retailers Connect?
Can Big Brands Compete Overseas with International Marketplaces?
Gap recently made headlines with itssudden closureof the brand’s physical stores and ecommerce...