Author posts: Rick Sunzeri

A chargeback rarely ends with a single fee, as it also leads to lost revenue and increased fraud...

Customer chargebacks can have a massive impact on your bottom line, so you'll want to do everything...

As chargeback volumes increase, retailers should be aware of deadlines and exceptions to them, so...

Precision matters in retail. It simply isn't sustainable for many businesses to stock endless...

As Customer experience (CX) leaders plan for 2026, proving ROI has become less about satisfaction...

Trust-driven design provides a better customer experience than do low prices or incentives.

Proving CX ROI is challenging, so brands will have to look beyond traditional metrics to figure it...

When navigating today's digital marketplace, online retailers face escalating threats from...

We’re celebrating again this quarter! ClearSale continues to be the #1 E-commerce Fraud Protection...

Improving the ecommerce customer experience has been a critical goal since 2020, when companies...

Giving your customers easy access to helpful customer service agents is a key to cultivating...

Advances in AI capabilities have vastly improved the customer service chatbot experience in the...