Author posts: Rick Sunzeri

In today’s competitive business landscape, customer experience (CX) has become a critical...

Improving the ecommerce customer experience has been a critical goal since 2020, when companies...

Giving your customers easy access to helpful customer service agents is a key to cultivating...

Advances in AI capabilities have vastly improved the customer service chatbot experience in the...

We’re celebrating again this quarter! ClearSale continues to be the #1 E-commerce Fraud Protection...

Get ready to sprint through the Ecommerce Sales Olympics with tips on avoiding fraud and maximizing...

All ecommerce businesses, large retailers and small businesses alike, are one bad experience away...

With the rise of social commerce and influencer marketing, e-commerce businesses are increasingly...

First-party data is increasingly necessary for retailers to offer customers the kinds of...

Nobody likes returns. They’re expensive for ecommerce retailers, a vector for fraud, and an...