Author posts: Rick Sunzeri

As AI becomes more powerful, retail and ecommerce—like many industries—are looking for the best...

Personalized experiences are one of the foundation stones of great customer experience, according...

After rapid e-commerce growth over the past decade, capped by the online shopping surge prompted by...

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online...

Generative AI (GenAI) is still in its infancy but it’s already clear that it will change the way...

Are alternative payments even “alternative” anymore? A lack of alternative payment options such as...

As consumer spending slows and consumer confidence shrinks in the U.S., it’s time for ecommerce...

For enterprise retailers and large ecommerce businesses, fighting fraud isn’t their only concern....

“We don’t have time to manually review transactions.” It’s a common claim among ecommerce...

While keeping paper concert tickets as mementos are the source of nostalgia for many, both event...