Elma Ocampo
Great news! ClearSale is ranked the #1 E-commerce Fraud Protection Software in G2’s Winter 2024 Report again! We’re actually ranked #1 in four categories — a victory we owe to the steadfast loyalty of our customers. But that's not all. Our expertise has also earned us leader status in 12 additional areas. We have our clients to thank for their invaluable feedback!
#1 in Four Categories!
The most rewarding part of being ranked highly among our clients is knowing we’re delivering on our commitment to protect your revenue. We’re also thrilled to have maintained an overall score of 4.7/5 out of 181 reviews. That’s considered maximum validation by G2.
You might be asking why a perfect score isn’t maximum validation. There’s a good reason for that. A 5 out of 5 is considered a sign of gaming the system. We want to earn praise honestly.
Here’s how our #1 rankings shaped up.
#1 on Americas Regional Grid® Report for E-commerce Fraud Protection
For the third season in a row, we’ve been ranked #1 for Fraud Protection in the Americas Region.
What does this mean?
We score high in detecting high-risk transactions and analyzing risk factors that prevent and reduce fraudulent behavior. By doing this, we help ecommerce businesses reduce their exposure to fraud and threats to their bottom line.
#1 on Small-Business Americas Regional Grid® Report for E-commerce Fraud Protection
For the second time, we’ve been ranked #1 for Fraud Protection in the Small-Business Americas Region.
Similar to the category before, this is specific to small businesses, which accounts for a large portion of ClearSale’s business. Protecting businesses that are most vulnerable to fraud is a mission we take seriously.
#1 on Small-Business Grid® Report for E-commerce Fraud Protection
For the second time, we’ve been ranked #1 in Fraud Protection for Small-Business.
Again, this category relates to small businesses; however, it spans across regions – demonstrating ClearSale’s expertise in preventing fraud on a global scale.
#1 on Grid® Report for E-commerce Fraud Protection
This year, we’ve moved into the top spot with a rank of #1 in E-commerce Fraud Protection.
This category highlights ClearSale’s dominance as an overall leader in fraud protection across regions. We are proud to capture the top spot for this category.
In addition to our #1 rankings, ClearSale is also considered a leader in several other categories.
We Proudly Protect Our Clients
Protecting ecommerce businesses means thwarting the efforts of fraudsters and upholding the integrity of their websites and apps. These actions play a vital role in preserving revenue for online businesses.
Take a look at our recognition as a leader in 35 categories!
Overall Leadership
Across the board, ClearSale earned top rankings in 11 categories.
- Grid® Report for Fraud Detection
- Momentum Grid® Report for E-commerce Fraud Protection
- Momentum Grid® Report for Fraud Detection
- Implementation Index for E-commerce Fraud Protection
- Implementation Index for Fraud Detection
- Results Index for E-commerce Fraud Protection
- Results Index for Fraud Detection
- Relationship Index for E-commerce Fraud Protection
- Relationship Index for Fraud Detection
- Usability Index for E-commerce Fraud Protection
- Usability Index for Fraud Detection
   |
Mid-Market Leadership
ClearSale is a clear leader in the mid-market space with top rankings in 12 categories.
- Mid-Market Americas Regional Grid® Report for E-commerce Fraud Protection
- Mid-Market Grid® Report for E-commerce Fraud Protection
- Mid-Market Grid® Report for Fraud Detection
- Mid-Market Regional Grid® Report for Fraud Detection
- Mid-Market Implementation Index for E-commerce Fraud Protection
- Mid-Market Implementation Index for Fraud Detection
- Mid-Market Relationship Index for E-commerce Fraud Protection
- Mid-Market Relationship Index for Fraud Detection
- Mid-Market Results Index for E-commerce Fraud Protection
- Mid-Market Results Index for Fraud Detection
- Mid-Market Usability Index for E-commerce Fraud Protection
- Mid-Market Usability Index for Fraud Detection
        |
Small-Business Leadership
We dominate the small-business space as well with high rankings in 10 categories.
- Small-Business Americas Regional Grid® Report for Fraud Detection
- Small-Business Grid® Report for Fraud Detection
- Small-Business Implementation Index for E-commerce Fraud Protection
- Small-Business Implementation Index for Fraud Detection
- Small-Business Usability Index for E-commerce Fraud Protection
- Small-Business Usability Index for Fraud Detection
- Small-Business Relationship Index for E-commerce Fraud Protection
- Small-Business Relationship Index for Fraud Detection
- Small-Business Results Index for E-commerce Fraud Protection
- Small-Business Results Index for Fraud Detection
   |
Regional Leadership
Our clients gave us high praise in regional categories.
- Americas Regional Grid® Report for Fraud Detection
- Asia Pacific Regional Grid® Report for Fraud Detection
  |
All of these badges are earned based on customer rankings and reviews. It’s proof of how well we serve our clients.
Trusted Brand for Small to Midsize Businesses
ClearSale has consistently ranked highly among small and midsize businesses as a trusted brand – this year is no exception. Because other solutions require online businesses to interpret scores on their own or use a purely automatic system for approval or decline decisions, they can ask for reviews right away. Clients don’t necessarily understand that they could be declining valid orders and reducing their approval rates. ClearSale is different.
ClearSale delivers high approval rates and low false declines
Our AI-enabled algorithm is based on global trends, which means our system’s accuracy level is much higher. Small businesses still get the option to essentially “plug-and-play” our solution, but they’re given more than scores – our solution also advises what those scores mean so our small clients can make informed decisions.
For midsize clients, we go a step further by offering a range of options, starting with peak-sales assistance, where our team of over 2,000 expert fraud analysts is available to train or augment their teams. They can also choose a more comprehensive solution that includes a hybrid of our automatic approval algorithm and secondary reviews of the very few flagged outliers that could be fraudulent.
We satisfy first, then ask for a review
The key to note is that we don’t ask for a review from any of our business clients until we’re satisfied that they have a sustainable fraud prevention process in place. As a result, our stellar reviews are based on a more thorough experience.
On that note, let’s look at some of the details, starting with customer satisfaction.
High in Customer Satisfaction
ClearSale is considered “easy to use” and above average in G2’s features and usability ratings that predict user satisfaction.
"Transaction Scoring," "Fraud Detection," "Risk Assessment" and "Quality of Support" are the top four factors that positively impact user satisfaction for ecommerce fraud protection products. These factors are determined by an algorithm that selects the attributes that are most likely to predict user satisfaction within this category.
ClearSale’s automatic approval thresholds are based on an algorithm that learns and improves with every additional order processed. Plus, our fraud analysts feed the results of their analyses into the system to help it better detect fraud trends as they are being used in even the most remote parts of the world.
Our experience fighting fraud in some of the most high-risk regions of the world allows us to detect trends before they cross between industries and regions.
Easy on the Team
We’re proud of our ratings for ease of use, ease of setup and ease of administration. We believe much of this can be attributed to our new dashboard that makes it easier than ever for online companies to protect their businesses.
Easy to use
ClearSale ranks high in customer satisfaction with quality support and ease of use/setup scoring particularly high.
Intelligence
Compared to our competitors, ClearSale ranked as a high performer in risk assessment, transaction scoring and intelligence reporting.
Detection
ClearSale outperforms competitors when it comes to fraud detection, alerts, payment monitoring and fraud markers — giving you peace of mind that your business and your revenue are protected.
Analysis
Our ID analytics, intelligence reporting and incident reports are some of the best in the business. Using these features, you can rest assured that you’re receiving the data you need to prevent fraud.
Administration
Our fraud markers and transaction scoring utilize AI technology to automatically prevent fraudulent orders from impacting your business. And they ensure that you are approving more good orders.
Check Out Our Latest Reviews
“Having ClearSale to back our transactions has given us peace of mind when it comes to the safety of us going into the E-Commerce space. It is very intuitive to both use and administer. Setting it up was easy with the assistance of ClearSale. All of our transactions run through the product automatically, which makes it easier for us to be confident that we will not have issues.”
“Great customer service; when we needed help, staff went above and beyond to help us out. It also protects you against fraud, which although many may think won’t happen to them, as a small or new business, fraud can significantly hurt your profit and could cause you to go bust. Small fee for unlimited protection!”
“What I love most about ClearSale is its ability to strike a perfect balance between fraud prevention and customer satisfaction. Their proprietary algorithm and manual review process catch fraudulent transactions in their tracks, while their commitment to minimizing false declines ensures that genuine customers aren't inconvenienced.”
“One of my biggest worries when starting a business was fraudulent transactions. ClearSale has given me peace of mind at a fraction of what I thought it would cost!“
“Before using ClearSale I was losing hundreds of dollars each month in fraud transactions. Eventually, I started holding orders and trying to verify them myself, but it was labor intensive and inconvenient for my customers. In the year since switching to ClearSale, I've only had one fraud sale go through, but they reimbursed me fully for the loss.”
“ClearSale is great! It integrated with my software and has saved me THOUSANDS from fraudulent sales.”
Our Secret to Satisfying Clients
What makes our solution so popular with clients? We take a comprehensive approach.
Hybrid fraud prevention model
ClearSale’s hybrid solution starts with a highly effective automatic approval algorithm that “learns” as more transactions are processed. Globally experienced fraud analysts assess the small percentage of orders flagged for review with the goal of locating as many additional approvals as possible. Fraudulent transactions are identified and declined.
Human analysts along with advanced machine learning address the friendly fraud threat in real time. Not only can we help protect your business over the long term, but we also guarantee transactions 100% against fraudulent chargebacks.
By applying this global lens and a large database of orders across industries, we’re able to quickly recognize fraud trends and help clients eliminate fraud threats and prevent chargebacks — all while approving more orders, faster.
Chargeback management
Through our partnership with enterprise chargeback management service provider ChargebackOps, ClearSale offers full-scale chargeback management:
- Total Chargeback Protection allows businesses to recoup a portion of losses due to fraudulent transactions.
- Chargeback Guarantee reimburses the transaction amount plus the chargeback amount for any unauthorized transaction that’s approved.
- End-to-End Chargeback Management delivers comprehensive chargeback mitigation and resolution services, including team training, data audits and timely responses to issuers.
Comprehensive brand protection
Leveraging a combination of artificial intelligence and expertise, we help prevent cyberattacks and mitigate their effects, quickly removing threats from various sources.
- Phishing: Including fake page URLs and other communication channels
- Applications: iOS and Android
- Social Media: Meta, X, TikTok, YouTube, LinkedIn and more
To learn more about ClearSale’s historical G2 rankings, visit our site. At ClearSale, we’re ready to help.
