Author posts: Rafael Lourenco
A Seamless Online Shopping Experience
How the Pandemic Changed Behavioral Biometrics in Fraud Screening
The dark side of returns and refunds: How policy abuse damages CX and what to do about it
The pandemic accelerated retail's digital transformation. Where do we stand now?
The Data Balance: How to Deliver Privacy and Personalization
Don't Let These Peak Season Ecommerce Fraud Myths Wreck Your CX (and Revenue)
Turning The Clock Back on Fraud
New Fraud Prevention Issues for Retailers
What can brands learn from the Facebook data leak?
Fraudsters Take Advantage of Vulnerable Online Daters During Covid-19
There was a 20% increase in bank transfer fraud linked to romance scams in 2020 compared to 2019....