PayThink Visa's claims change gives merchants a sharp fraud tool

April 15 is a big day for American taxpayers and this year it's a big day for merchants and card issuers, too.

That's the date when Visa rolls out its new worldwide dispute-management process, Visa Claims Resolution (VCR).

It's a major overhaul of the way the brand's ecosystem accepts, processes, and tracks chargebacks, and it's been live in New Zealand and Hong Kong since last October. Although VCR will require merchants to learn some new rules and routines, the changes are good news for merchants who know what to expect.

There is upside for merchants, especially card-not-present (CNP) merchants who are particularly vulnerable to the rising tide of e-commerce fraud.

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