Enterprise-Level Experience
More than 20 years of experience with over 6,000 clients around the world has made ClearSale an authority on ecommerce fraud prevention.
“Our experience in some of the world’s most rampant fraud regions sets our solutions apart. We’ve seen and fought nearly every type of fraud scheme. With our fraud scoring and insights, we can help you expand aggressively and safely.”
Chris Vanning, ClearSale Head of Sales OperationsWe help clients build sustainable fraud teams through education and training. Our data scientists and fraud analysts help identify complex schemes that pose a threat to customer loyalty and trust.
During peak sales periods, our expert fraud analysts augment under-staffed teams, while pointing out opportunities to reduce friction and improve CX across channels.
Customized Solutions
Enterprise fraud prevention is never one-size-fits-all. Your enterprise ecommerce business has its own unique set of challenges to address and customization is necessary to account for those business, industry, regional and other needs.
What’s more, these challenges constantly fluctuate, adding even more to your fraud team’s already full plate.
At ClearSale, we balance your knowledge of your own business with what we know about fraud and CX to boost our understanding of your exact fraud prevention needs.
The result: Custom solutions that give you an immediate competitive advantage.
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Your most profitable products
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How to analyze and prioritize across product verticals.
Using data science about global purchasing and fraud behavior, we recommend the solutions that will yield the most sales.
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Your general customer profiles
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What drives customer attitudes and behavior.
Based on our original research, we help your team develop processes and procedures that meet your customers where they are, improving their experience and comfort.
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Your VIP customers
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How to leverage VIP service without sacrificing security and safety.
Approve lists brief well, but they deny you valuable data about VIP purchasing behavior and expose your business to fraud. Instead, we tailor our playbooks to flag VIP customer transactions for expedited analysis and approvals.
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Your target markets
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Global ecommerce trends and cross-border ecommerce success tactics.
Depending on your growth targets, we can advise the best way to scale across industries, regions, continents and countries
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Your sales channels
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What customers want across channels and how fraudsters find omnichannel vulnerabilities.
Our experience reaches across sales channels: traditional online, social, mobile, AR/VR, chatbots, IoT and the metaverse.
We know what customers want and expect from enterprise retailers, from payment methods to checkout experience to friction thresholds. And we have precise data that pinpoints how fraudsters operate in each channel.
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Your valid transaction thresholds
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How to anticipate and recognize fraud.
Our fraud analysts work with enterprise ecommerce retailers in virtually every part of the world. We train your team to identify common fraud tactics, such as account takeover, phishing, gift card fraud and coupon abuse.
Using a combination of machine learning, transaction flagging and selective secondary review, we help your team improve approval rates and reduce false declines.
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Highest Approval Rates
Most of your incoming orders are valid … including the ones you might have already auto-declined while reading this.
Every minute of the day, enterprise businesses lose revenue to false declines. That’s why we recommend to never auto-decline. We also don’t rely solely on filters or deny lists.
Instead, our hybrid approach uses advanced artificial intelligence and machine learning, making automatic approvals easy for most orders. If an order looks suspicious, it’s flagged for secondary review by the largest analyst team in the world with 1,500+ experienced data scientists and fraud analysts, available 24/7/365 to deliver timely, accurate decisions.
During sales peaks, we can even augment dedicated fraud teams, so your order processing continues without unnecessary delays.
The result: More approvals and happier customers.
Carefully Designed Customer Interactions
In an ideal world, your fraud protection solution should never bother your customers. However, it’s critical to customer experience that you don’t accidentally approve a fraudulent order or decline a valid one.
If an order can’t be automatically approved or validated through secondary review, we will go as far as contacting the customer, but only at your request.
Our goal is to make all customer interactions pleasant, supportive and hassle-free.
Innovative Approach
As a ClearSale client, your fraud team gains ultra-experienced resources-on-the-ready to help you approve more orders and detect fraud with greater accuracy. Here’s our multi-tiered team approach.
- It starts with a data scientist who performs pre- and post-sales batch analysis to detect patterns and potential opportunities for improvement. We share that data at regular intervals to help your team better understand your customers’ purchasing habits, making it easier to identify fraudsters.
- We continually calibrate our proprietary statistical model as new fraud patterns emerge, and we run detailed control group analyses for optimum quality assurance.
- Using data science and analysis, we perform secondary reviews on suspicious orders. Skilled fraud analysts assess orders based on moving average performance levels, incoming order profiles, language, industry segment, and more. As more orders are processed, our system’s AI becomes more adept at automatically detecting fraud.
All this adds up to smarter, faster, more accurate approvals with every passing day.
Business Process Consulting
Our industry experts can help enterprise businesses with virtually any ecommerce-related issue, from fraud prevention strategies to ecommerce platform evaluations to customer experience tactics.
Not only do we increase approval rates, reduce false declines and mitigate chargeback resolutions, our fraud consultants and customer success team strive to identify the source of these issues and resolve them with the help of finance, operations, marketing and other departments.
