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André Aguiar
We’re celebrating again this quarter! ClearSale continues to be the #1 E-commerce Fraud Protection Software, according to client feedback. G2’s Spring 2024 Report just published, and our customers raved about our solution in 11 areas total. Receiving this type of feedback is both humbling and exciting! And we have our clients to thank for it!
Top Scores and Customer Satisfaction
We love hearing that clients rank us highly — we continue to maintain an overall score of 4.7/5 out of 194 reviews — which is considered maximum validation by G2. That means we’re delivering on our commitment to protect your revenue.
If you’re wondering why G2 doesn’t consider a perfect score maximum validation, it’s because a 5 out of 5 signals that there has been some trickery or gaming of the system. At ClearSale, we want to get all feedback — how else can we improve and provide more value?
Here’s how our rankings shaped up.
#1 on Grid® Report for E-commerce Fraud Protection
For the second year, we’re in the top spot with a rank of #1 in E-commerce Fraud Protection.
What does this mean?
This category highlights ClearSale’s dominance as an overall leader in fraud protection across regions. We score high in detecting high-risk transactions and analyzing risk factors that prevent and reduce fraudulent behavior. By doing this, we help ecommerce businesses reduce their exposure to fraud and threats to their bottom line. We are proud to capture the top spot for this category.
#1 on Small-Business Grid® Report for E-commerce Fraud Protection
For the third time, we’ve been ranked #1 for Fraud Protection specifically for Small-Business.
Similar to the category before, this means that small businesses trust us more than any other fraud protection solution. Receiving a wide-sweeping accolade of this type from the businesses most vulnerable to fraud is special because it accounts for the majority of our business and is a mission we take seriously.
In addition to our #1 rankings, ClearSale is also considered a leader in several other categories.
Our Clients Have Spoken Highly of Us
Check out what one of our customers said about their experience:
“ClearSale stands out as a beacon of reliability and security in the realm of e-commerce transaction protection. With a meticulous focus on safeguarding businesses from fraudulent activities, ClearSale offers comprehensive solutions that mitigate risks and fortify trust between merchants and customers.
First and foremost, ClearSale's sophisticated fraud detection algorithms set them apart. Leveraging advanced machine learning and AI technologies, ClearSale meticulously analyzes transaction data in real time to identify suspicious patterns and behaviors. This proactive approach enables them to intercept fraudulent attempts swiftly, protecting businesses from potential losses while ensuring a seamless shopping experience for genuine customers.
One of ClearSale's standout features is its human intelligence component. While automation plays a crucial role, ClearSale combines it with expert human oversight to provide an extra layer of assurance. Their team of seasoned fraud analysts scrutinizes flagged transactions, adding a human touch to the fraud detection process and enhancing accuracy even further.
Furthermore, ClearSale's solutions are highly customizable, catering to the unique needs and preferences of each client. Whether it's fine-tuning risk thresholds or integrating seamlessly with existing systems, ClearSale adapts to suit the specific requirements of businesses across various industries, from small startups to enterprise-level corporations.
Customer support is another area where ClearSale excels. Their responsive and knowledgeable support team is available around the clock to address any inquiries or concerns promptly. This dedication to customer service fosters a sense of partnership, assuring clients that ClearSale is not just a vendor but a trusted ally in their quest for secure e-commerce operations.
Overall, ClearSale's commitment to innovation, reliability, and customer satisfaction makes them a top choice for businesses seeking robust fraud prevention solutions. With their cutting-edge technology, human expertise, and personalized approach, ClearSale empowers merchants to navigate the complex landscape of e-commerce with confidence, safeguarding their interests and fostering growth in the digital marketplace.”
This is the type of feedback that tells us we’re helping customers. Take a look at our recognition as a leader in 11 additional categories!
- Grid® Report for Fraud Detection
- Momentum Grid® Report for E-commerce Fraud Protection
- Asia Pacific Regional Grid® Report for E-commerce Fraud Protection
- Small-Business Grid® Report for Fraud Detection
- Mid-Market Grid® Report for Fraud Detection
- Mid-Market Implementation Index for E-commerce Fraud Protection
- Mid-Market Usability Index for E-commerce Fraud Protection
- Mid-Market Usability Index for Fraud Detection
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All of these badges are earned based on customer rankings and reviews. It’s proof of how well we serve our clients.
Trusted Brand for Small to Midsize Businesses
ClearSale has consistently ranked highly among small and midsize businesses as a trusted brand — this year is no exception. Because other solutions require online businesses to interpret scores on their own or use a purely automatic system for approval or decline decisions, they can ask for reviews right away. Clients don’t necessarily understand that they could be declining valid orders and reducing their approval rates. ClearSale is different.
ClearSale delivers high approval rates and low false declines
Our AI-enabled algorithm is based on global trends, which means our system’s accuracy level is much higher. Small businesses still get the option to essentially “plug-and-play” our solution, but they’re given more than scores — our solution also advises what those scores mean so our small clients can make informed decisions.
For midsize clients, we go a step further by offering a range of options, starting with peak-sales assistance, where our team of over 2,000 expert fraud analysts is available to train or augment their teams. They can also choose a more comprehensive solution that includes a hybrid of our automatic approval algorithm and secondary reviews of the very few flagged outliers that could be fraudulent.
We satisfy first, then ask for a review
The key to note is that we don’t ask for a review from any of our business clients until we’re satisfied that they have a sustainable fraud prevention process in place. As a result, our stellar reviews are based on a more thorough experience.
On that note, let’s look at some of the details.
What Our Customers Like Most
ClearSale is considered “easy to use” and well above average in G2’s features and usability ratings that predict user satisfaction. The three features ranked highest by our customers were Risk Assessment, Fraud Detection and Transaction Scoring — all three are essential for an effective fraud prevention strategy.
It’s not surprising, given that our automatic approval thresholds are based on an algorithm that learns and improves with every additional order processed and each insight discovered by our seasoned fraud analysts. This allows our solution to better detect fraud trends as they are being used in even the most remote parts of the world.
In fact, ClearSale has been fighting fraud in some of the most high-risk regions of the world since the first ecommerce transaction was made. This allows us to detect trends before they cross between industries and regions.
Easy to Use and Quick to Go-Live
We’re proud of our ratings for every measure that assesses how easy it is to use and work with ClearSale. From quality of support to ease of setup to one of the fastest average times to go-live, our customers can rely on us to protect their businesses.
Intelligence
Compared to our competitors, ClearSale ranked as a high performer in transaction scoring, risk assessment, intelligence reporting and ID analytics.
Detection
ClearSale outperforms competitors when it comes to fraud detection, alerts, payment verification and fraud markers — protecting your business, your revenue and your customers.
Analysis
Customers also rank our ID analytics, intelligence reporting and incident reports as some of the best in the business. Using these features, you can rest assured that you’re receiving the data you need to prevent fraud.
Administration
Our AI technology drives the fraud markers and transaction scoring that automatically prevent fraudulent orders from impacting your business. This ensures you are approving more good orders.
More of Our Latest Reviews
“We love being able to know in advance if our sales are authorized sales or not. In a world where fraud is on the rise, this helps us to build meaningful connections with our customers. In our experience, when customers are flagged for potential fraud, they are incredibly grateful we take the extra step to go above and beyond to make sure it is a verified purchase (thanks to ClearSale!). In the rare event a customer is completely miffed in this process, this typically tells us the transaction is fraudulent, which we appreciate knowing in advance. This service has greatly helped us cut down the number of chargebacks we have per quarter, which are a nuisance as a small business to track and handle when they are happening so frequently. Thank you for that!”
“Completely seamless. Orders are submitted to ClearSale automatically as soon as they occur. Greatly reduces fraud as an issue while clearing orders which our ecommerce platform flags as problematic, thus allowing us to do business with customers who we might otherwise refuse or who might cause us to perform our own time-consuming clearance processes instead of focusing on other aspects of the business.”
“I love that I get peace of mind with ClearSale. The customer support team is incredible.”
“This company has saved us so much money since we've used them for the past year. We used to have a ton of fraud on our website, and ClearSale has not only diminished the amount of fraud, but they back up any purchase they ‘approve.’”
Our Secret to Satisfying Clients
What makes our solution so popular with clients? We take a comprehensive approach.
Hybrid fraud prevention model
ClearSale’s hybrid solution starts with a highly effective automatic approval algorithm that “learns” as more transactions are processed. Globally experienced fraud analysts assess the small percentage of orders flagged for review with the goal of locating as many additional approvals as possible. Fraudulent transactions are identified and declined.
Human analysts along with advanced machine learning address the friendly fraud threat in real time. Not only can we help protect your business over the long term, but we also guarantee transactions 100% against fraudulent chargebacks.
By applying this global lens and a large database of orders across industries, we’re able to quickly recognize fraud trends and help clients eliminate fraud threats and prevent chargebacks — all while approving more orders, faster.
Chargeback management
Through our partnership with enterprise chargeback management service provider ChargebackOps, ClearSale offers full-scale chargeback management.
Comprehensive brand protection
Leveraging a combination of artificial intelligence and expertise, we help prevent cyberattacks and mitigate their effects, quickly removing threats from various sources.
- Phishing: Including fake page URLs and other communication channels
- Applications: iOS and Android
- Social Media: Meta, X, TikTok, YouTube, LinkedIn and more
To learn more about ClearSale’s historical G2 rankings, visit our site. At ClearSale, we’re ready to help.
