Rick Sunzeri
We’re celebrating again this quarter! ClearSale continues to be the #1 E-commerce Fraud Protection Software, according to client feedback. G2’s Summer 2024 Report published last month, and our customers continue to rate our solution highly. We’re so grateful for every one of you!
Top Scores and Customer Satisfaction
We love hearing that clients rank us highly — we continue to maintain an overall score of 4.7/5 out of 198 reviews — which is considered maximum validation by G2. That means we’re delivering on our commitment to protect your revenue.
If you’re wondering why G2 doesn’t consider a perfect score maximum validation, it’s because a 5 out of 5 signals that there has been some trickery or gaming of the system. At ClearSale, we want to get all feedback — how else can we improve and provide more value?
Here’s how our rankings shaped up.
#1 on Grid® Report for E-commerce Fraud Protection
For the third year, we’re in the top spot with a rank of #1 in E-commerce Fraud Protection.
What does this mean?
This category highlights ClearSale’s dominance as an overall leader in fraud protection across regions. We score high in detecting high-risk transactions and analyzing risk factors that prevent and reduce fraudulent behavior. By doing this, we help ecommerce businesses reduce their exposure to fraud and threats to their bottom line. We’re proud to capture the top spot for this category.
#1 in Small-Business Grid® Report for E-commerce Fraud Protection
For the fourth time, we’ve ranked #1 for Fraud Protection specifically for Small-Business.
Similar to the category before, this means that small businesses trust us more than any other fraud protection solutions. Receiving a wide-sweeping accolade of this type from the businesses most vulnerable to fraud is special because it accounts for the majority of our business and is a mission we take seriously.
In addition to our #1 rankings, ClearSale is considered a leader in several other categories.
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All of these badges are earned based on customer rankings and reviews. It’s proof of how well we serve our clients.
Trusted Brand for Small to Midsize Businesses
ClearSale has consistently ranked as a trusted brand among small and midsize businesses, and this year is no exception. Other solutions make online businesses figure out scores on their own or rely entirely on an automatic system to approve or decline orders. But clients often don’t realize that this approach could lead to rejecting valid orders and lowering their approval rates.
ClearSale is different.
ClearSale delivers high approval rates and low false declines
Our AI-enabled algorithm is based on global trends, which means our system’s accuracy level is much higher. Small businesses still get the option to essentially “plug-and-play” our solution, but they’re given more than scores — our solution also advises what those scores mean so our small clients can make informed decisions.
For midsize clients, we go a step further by offering a range of options, starting with peak-sales assistance, where our team of over 2,000 expert fraud analysts is available to train or augment their teams. They can also choose a more comprehensive solution that includes a hybrid of our automatic approval algorithm and secondary reviews of the very few flagged outliers that could be fraudulent.
We satisfy first, then ask for a review
The key to note is that we don’t ask for a review from any of our business clients until we’re satisfied that they have a sustainable fraud prevention process in place. As a result, our stellar reviews are based on a more thorough experience.
On that note, let’s look at some of the details.
What Our Customers Like Most
ClearSale is considered “easy to use” and well above average in G2’s features and usability ratings that predict user satisfaction. The three features ranked highest by our customers were Risk Assessment, Fraud Detection and Transaction Scoring — all three are essential for an effective fraud prevention strategy.
It’s no surprise our automatic approval thresholds are so effective — they’re powered by an algorithm that learns and improves with every order processed and every insight from our seasoned fraud analysts. This means our solution can spot fraud trends, even in the most remote parts of the world. ClearSale has been fighting fraud since the very first ecommerce order was placed, so we know how to detect trends before they spread across industries and regions.
Easy to Use and Quick to Go-Live
We’re proud of our high ratings in every category that measures how easy it is to use and work with ClearSale. From the quality of our support to the simplicity of our setup and one of the fastest average go-live times in the industry, customers love how simple we make it to protect their businesses.
Intelligence
Compared to our competitors, ClearSale stands out as a top performer in transaction scoring, risk assessment, intelligence reporting, and ID analytics.
Detection
ClearSale outperforms competitors when it comes to fraud detection, alerts, payment verification and fraud markers — protecting your business, your revenue and your customers.
Analysis
Customers also rate our ID analytics, intelligence reporting and incident reports among the best in the industry. With these features, you can rest assured you’re getting the data you need to prevent fraud.
Administration
Our AI technology powers the fraud markers and transaction scoring that automatically block fraudulent orders from affecting your business. This means you can approve more valid orders with confidence.
What Our Clients Say
Don’t just take our word for it. Here’s what some ClearSale clients had to say about working with us.
“One of ClearSale’s standout features is its human intelligence component. While automation plays a crucial role, ClearSale combines it with expert human oversight to provide an extra layer of assurance. Their team of seasoned fraud analysts scrutinizes flagged transactions, adding a human touch to the fraud detection process and enhancing accuracy even further.”
“We love being able to know in advance if our sales are authorized sales or not. In a world where fraud is on the rise, this helps us to build meaningful connections with our customers. In our experience, when customers are flagged for potential fraud, they are incredibly grateful we take the extra step to go above and beyond to make sure it is a verified purchase (thanks to ClearSale!). In the rare event a customer is completely miffed in this process, this typically tells us the transaction is fraudulent, which we appreciate knowing in advance. This service has greatly helped us cut down the number of chargebacks we have per quarter, which are a nuisance as a small business to track and handle when they are happening so frequently. Thank you for that!”
“Completely seamless. Orders are submitted to ClearSale automatically as soon as they occur. Greatly reduces fraud as an issue while clearing orders our ecommerce platform flags as problematic, thus allowing us to do business with customers who we might otherwise refuse or who might cause us to perform our own time-consuming clearance processes instead of focusing on other aspects of the business.”
“This company has saved us so much money since we’ve used them for the past year. We used to have a ton of fraud on our website, and ClearSale has not only diminished the amount of fraud, but they back up any purchase they ‘approve.’”
Our Secret to Satisfying Clients
What makes our solution so popular with clients? We take a comprehensive approach.
Hybrid fraud prevention modelHybrid fraud prevention model
ClearSale’s hybrid solution starts with a highly effective automatic approval algorithm that “learns” as more transactions are processed. Globally experienced fraud analysts assess the small percentage of orders flagged for review with the goal of locating as many additional approvals as possible. Fraudulent transactions are identified and declined. Human analysts along with advanced machine learning address the friendly fraud threat in real time.
By applying this global lens and a large database of orders across industries, we’re able to quickly recognize fraud trends and help clients eliminate fraud threats and prevent chargebacks — all while approving more orders, faster.
Fraud detection and notification at your speed
Here’s a quick look at the three decision service levels ClearSale offers to keep your business secure and efficient:
- Instant Decision: ClearSale delivers real-time decisions in milliseconds — think Noah Lyles fast. It’s an excellent choice for selling digital goods.
- Automatic Decision: ClearSale offers speed and accuracy on par with Olympic hurdler Grant Holloway. Fraud is detected within a minute, and you’ll be notified of any issues in less than an hour. Ideal for same-day pickup or delivery.
- Complete Decision: ClearSale provides the highest decision accuracy in the industry — think accuracy like archer Mete Gazoz. Perfect for delivery or pickup starting 24 hours after purchase, Complete Decision also comes with ClearSale’s Chargeback Guarantee.
Chargeback management
Through our partnership with enterprise chargeback management service provider ChargebackOps, ClearSale offers full-scale chargeback management.
Comprehensive brand protection
Leveraging a combination of artificial intelligence and expertise, we help prevent cyberattacks and mitigate their effects, quickly removing threats from various sources.
- Phishing: Including fake page URLs and other communication channels
- Applications: iOS and Android
- Social Media: Meta, X, TikTok, YouTube, LinkedIn and more
To learn more about ClearSale’s historical G2 rankings, visit our site. At ClearSale, we’re ready to help.
